Shipping policy
Shipping policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Individual items may take longer to process and will ship separately from your order. We will notify you of any delays.
US Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $3.95 flat rate shipping to United States on most orders. Actual shipping price will display at checkout.
Free Shipping with $30 order: Available in the United States only, most orders totaling over $50 ship for free; however, some products may require additional shipping or handling and will be marked as such. This offer is only available in the USA.
International Shipping
We offer international shipping to select countries, and shipping will be calculated at checkout. We cannot guarantee expeditated shipping out of the USA. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pug Life is not responsible for these charges if they are applied and they are your responsibility as the customer. Many of our items ship directly from manufacturer in your country or region, so we cannot control VAT. Vat is included in orders shipped from the UK.
Free Shipping: EU customers receive free shipping with $100 or more purchase. Australian and New Zealand customers receive free shipping on orders totaling $75 or more. Canadian customers receive free shipping on orders over $80.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you live in the United States and haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you. We cannot control delays within the USPS system, but apologize in advance!
Locations
Pug Life is based in the United States and our merchandise ships from the United States unless otherwise noted. We aim to deliver Pug Life products to the US within 7-10 business days or faster. At times, our items are sent directly from our manufacturing or brand partners. Our Made in the UK line ships worldwide from London and usually arrive within 3-5 business days. Dog Harnesses, Treat Pouches, and other Made in Hong Kong items ship directly from Hong Kong and usually arrive within 7-14 business days.
If you have any further questions, please don't hesitate to contact us at support@puglife.com
- For those of you in the US! Free shipping on all domestic orders over $30.
- Canada: Free Shipping over $75*
- New Zealand and Australia: Free Shipping over $75*
- EU and UK: Free Shipping over $100*
